Tel: +27 (0) 60 911 9540 info@myperfectgifthamper.com

Returns, Refunds and non-delivery
Lingerie will not be accepted as a return due to personal hygiene. Any other product complaints returns, refunds and non-delivery must be sent in writing to out client support and quality department, customersupport@myperfectgifthamper.com

Returns & Refunds: A clear written reason must be sent to customersupport@myperfectgifthamper.com to return and refund the money. My Perfect Gift Hamper cannot and will not take responsibility for goods that have been damaged in transit, once the items are posted and delivered they are at your risk. As part of our terms of agreement, we will send an item similar to the one ordered should we be out of stock. You will be notified at which point you can decide to receive a refund.

Should a refund be granted by our client support and quality department, it will be issued via PayPal.

Non-Delivery & Replacements: My Perfect Gift Hamper cannot and will not be responsible for non-delivered items. All customers will receive a notification that their parcel has been shipped. Should there be an error on our side then we will consider it as long as the complaint is logged in writing with our client support and quality department. Should customers prefer another item than the one they’ve ordered, it can be replaced with a similar product at the same price, postal charges to return the item and to have the other one shipped in its place, are the customer’s responsibility to pay for the postage.

My Perfect Gift Hamper has suppliers that supply items to them to sell online. It is My Perfect Gift Hamper’s responsibility to certify that the quality control is passed, should there be an issue with the supplier delivering the products then the customer will be notified immediately. It is up to the customer to decide what to do. The products that My Perfect Gift Hamper sends to its customers is in good faith, good quality and high standard.